This Refund & Cancellation Policy outlines the terms and conditions under which orders for medical equipment, hospital infrastructure solutions, and related services may be cancelled or refunded by LifeBridge MedTech Pvt Ltd. By placing an order, you acknowledge and agree to the terms set forth herein.
Order Cancellation
Orders placed with LifeBridge MedTech are considered confirmed and binding upon receipt of written order confirmation or advance payment, whichever occurs first. Once confirmed, orders cannot usually be cancelled.
- Cancellation requests must be submitted in writing via email to sales@lifebridgemedtech.com with the order reference number.
- Approved cancellations may be subject to administrative and restocking fees as determined by LifeBridge MedTech.
- Orders that have entered production, procurement, or shipping stages are not eligible for cancellation under any circumstances.
Refund Eligibility
Refunds are issued only under specific, limited circumstances as outlined below. LifeBridge MedTech reserves the right to assess each refund request on a case-by-case basis.
- Damaged Products: Items received in damaged, defective, or non-functional condition due to shipping or manufacturing faults.
- Wrong Products: Delivery of products that do not match the specifications, model, or quantity detailed in the confirmed order.
- Non-Delivery: Confirmed orders that fail to arrive within the agreed delivery timeline due to proven logistical failure on the part of LifeBridge MedTech.
Processing Timeline
Once a refund request is approved, the refund will be processed within 21 to 45 working days from the date of approval. The actual crediting of funds to your account may vary depending on your bank or payment provider.
Custom Orders
Custom orders include but are not limited to:
- Modular operation theatres designed to specific hospital dimensions
- Custom-configured ICU beds, pendant systems, and nurse call integrations
- Medical gas pipeline systems (MGPS) engineered for specific facility layouts
- Branded or OEM-customized surgical instruments and equipment
- Turnkey hospital projects and phased infrastructure deployments
Damaged or Wrong Products
In the event that products are received in damaged condition or do not match the confirmed order specifications, the following procedure applies:
- Immediate Notification: Report the issue within 48 hours of delivery via email to support@lifebridgemedtech.com with clear photographs and a detailed description.
- Inspection: LifeBridge MedTech or its authorized representative will inspect the goods and verify the claim within 7 working days.
- Resolution: Eligible claims will be resolved through replacement of the product, repair by authorized technicians, or refund at the discretion of LifeBridge MedTech.
- Products damaged due to improper handling, storage, or installation by the customer are not eligible for refund or replacement.
Exclusions & Limitations
The following categories of products and services are excluded from refund and cancellation coverage:
- Consumables, disposables, and single-use medical items once opened or used
- Software licenses, digital products, and technical documentation
- Services already rendered, including installation, commissioning, training, and NABH consultancy
- Products with removed or tampered serial numbers, warranty seals, or calibration stickers
- Items returned without original packaging, accessories, or user manuals
- Products damaged due to electrical surges, water ingress, or unauthorized modifications
Refund Process
To initiate a refund request, customers must follow the structured process below:
- Step 1 — Written Request: Email support@lifebridgemedtech.com with subject line "Refund Request — [Order Number]" including full order details, reason for refund, and supporting evidence.
- Step 2 — Documentation: Attach photographs of damaged goods (if applicable), copy of invoice, delivery receipt, and bank account details for refund transfer.
- Step 3 — Review: The support team will acknowledge receipt within 2 working days and initiate the review process.
- Step 4 — Resolution: Upon approval, the refund will be processed to the original payment method or designated bank account within the 21–45 working day window.
Contact for Refunds & Cancellations
For any questions regarding cancellations, refunds, or order modifications, please contact our dedicated support team:
Mumbai – 400059, Maharashtra