This Shipping and Delivery Policy applies to all products, equipment, systems, and installation services supplied by LifeBridge MedTech Pvt Ltd. Due to the specialized and often heavy-equipment nature of medical devices and hospital infrastructure, delivery timelines, freight arrangements, and installation requirements may differ significantly from standard e-commerce norms. Please read this policy carefully before placing an order.
Section 01
Order to Delivery Process
LifeBridge MedTech follows a structured order-to-delivery process to ensure that medical equipment and hospital systems are delivered safely, on time, and correctly installed.
1
Enquiry & Quotation
Submit your requirement via our website, WhatsApp, phone, or email. Our team will prepare a detailed quotation covering products, delivery scope, installation, and timeline within 24–48 hours.
2
Purchase Order Confirmation
Upon your acceptance of the quotation and receipt of agreed advance payment, LifeBridge MedTech issues a formal Order Acknowledgement, confirming product details, delivery timeline, and installation scope.
3
Procurement & Preparation
Products are sourced from manufacturers, cleared through customs (for imported goods), quality-checked, and prepared for dispatch. Pre-delivery coordination with your team is conducted for large installations.
4
Dispatch & Logistics
Products are dispatched via professional medical logistics partners using appropriate packaging, crating, and temperature/vibration-sensitive handling as required. You will be notified of dispatch with tracking information where available.
5
Delivery & Inspection
Goods are delivered to the agreed address. The customer or authorized representative must be present to inspect, sign, and acknowledge receipt. Any visible damage must be noted on the delivery receipt.
6
Installation & Commissioning
Where installation is included in the scope, LifeBridge MedTech's engineers will coordinate site visit, install, calibrate, and commission the equipment. Operator training and handover documentation will be provided upon completion.
Section 02
Delivery Timelines
Delivery timelines are estimates from the date of confirmed purchase order and advance payment receipt. Actual timelines depend on product type, stock availability, import requirements, and site conditions.
| Product / Service Type | Estimated Timeline | Notes |
|---|---|---|
| In-stock Hospital Furniture Beds, trolleys, tables, ward furniture |
5–10 Days | Subject to stock availability at time of order |
| ICU Equipment Monitors, ventilators, infusion pumps |
2–6 Weeks | May require import clearance for certain models |
| OT Lights & Surgical Lights | 3–6 Weeks | Installation scheduling required |
| Fiber Optics & Optical Systems | 1–3 Weeks | Standard stock items; custom lengths may vary |
| MGPS (Medical Gas Pipeline) | 4–10 Weeks | Design, procurement, and installation; site survey required |
| Modular OT Setup | 6–16 Weeks | Full turnkey; subject to site readiness and design approval |
| Dialysis Systems | 4–8 Weeks | Includes RO plant coordination |
| Hospital Laundry Systems | 4–8 Weeks | Site preparation and utility connections required |
| Biomedical Waste Systems / STP | 6–12 Weeks | Site survey, approvals, and civil work coordination |
| Turnkey Hospital Projects | As Per Project Schedule | Milestone-based delivery; detailed project plan provided |
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All timelines are estimates only. Contractually confirmed delivery dates shall be specified in the formal purchase order or project agreement. LifeBridge MedTech will proactively communicate any timeline changes.
Section 03
Freight & Delivery Costs
Freight and delivery charges depend on the nature of the product, delivery destination, weight, volume, and mode of transport required.
- Freight Inclusions: Some quotations include freight to the delivery address. Where freight is included, it will be expressly stated in the quotation. All other quotations are Ex-Works (EXW) or For-Delivery (FD) Mumbai, unless otherwise specified.
- Freight Add-ons: Remote locations, difficult access sites, multi-floor delivery without elevator, or special handling (e.g., cranes for heavy equipment) may attract additional charges confirmed in advance.
- Insurance: Freight insurance for medical equipment is strongly recommended and may be included or offered as an add-on in the quotation. Risk details are outlined in Section 06.
- Express Delivery: Urgent delivery arrangements can be made at additional cost, subject to logistics availability and product readiness.
- GST on Freight: Applicable GST will be levied on freight charges as per prevailing government regulations.
Section 04
Site Readiness Requirements
For equipment requiring installation or large-scale delivery, the customer is responsible for ensuring the site meets all pre-delivery requirements before the scheduled delivery date.
- Civil Work Completion: Walls, flooring, doors, and structural elements relevant to the installation area must be complete before delivery is scheduled.
- Electrical Readiness: Required power supply (voltage, phase, earthing, and circuit breakers as specified) must be in place for ICU, OT, and MGPS installations.
- Access & Clearance: Adequate doorway clearance, pathways, lifts, or ramp access must be available for delivery of large equipment such as hospital beds, OT tables, or laundry machines.
- Plumbing & Utilities: Water supply, drainage, and gas lines where applicable must be completed prior to installation of laundry, dialysis, or STP systems.
- Authorized Personnel: A qualified representative of the hospital or institution must be available on-site throughout the installation period.
Delay Due to Unreadiness: If a scheduled delivery or installation cannot proceed due to incomplete site preparation by the customer, LifeBridge MedTech reserves the right to reschedule and may charge restocking, storage, or remobilization fees.
Section 05
Installation & Commissioning
Where installation and commissioning services are included in the scope of supply, the following terms apply:
- Installation will be performed by LifeBridge MedTech-trained engineers or authorized technical partners with relevant biomedical/engineering qualifications.
- The customer must provide safe working conditions, adequate lighting, and necessary access to all installation areas throughout the commissioning period.
- Post-installation, all systems will be calibrated, tested, and validated against manufacturer specifications before handover.
- User Training: Basic operation and safety training will be provided to designated hospital staff as part of commissioning. Advanced or refresher training can be arranged separately.
- A Commissioning Report and handover documentation (including test results, calibration certificates, and warranty documents) will be provided upon completion.
- For NABH-related installations, LifeBridge MedTech will provide necessary compliance documentation and can support the accreditation process upon request.
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All commissioned installations include a post-installation support window during which any punch-list items or operational queries will be addressed at no additional charge.
Section 06
Risk & Title
- Risk Transfer: Risk of loss or damage passes to the customer upon delivery of goods to the agreed delivery address and acknowledgment of receipt by an authorized representative.
- Title Transfer: Legal title to goods passes to the customer only upon receipt of full payment in cleared funds. LifeBridge MedTech retains title until payment is complete.
- Freight Insurance: Customers are advised to ensure adequate transit insurance coverage. LifeBridge MedTech can arrange freight insurance on request; associated costs will be included in the quotation or invoiced separately.
- Where LifeBridge MedTech arranges freight, any transit damage claims will be supported with documentation to facilitate customer's insurance proceedings.
Section 07
Damaged, Defective & Missing Goods
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Inspect Upon Delivery: All goods must be inspected immediately upon receipt. Any visible damage, missing items, or discrepancies must be noted on the delivery receipt and reported to LifeBridge MedTech in writing within 48 hours of delivery.
- Claims for transit damage reported after 48 hours from delivery may not be accepted unless there is evidence that the damage was concealed and not visible upon receipt.
- Reporting Process: Submit damage claims to support@lifebridgemedtech.com with photographs, delivery receipt notes, invoice reference, and a written description of the damage.
- LifeBridge MedTech will investigate and respond to damage claims within 5 business days. Remedies may include replacement, repair, or credit at LifeBridge MedTech's discretion.
- Do not attempt to use, install, or modify damaged equipment before LifeBridge MedTech has assessed and confirmed the appropriate course of action.
- Missing or short deliveries must be reported within 24 hours of receipt. LifeBridge MedTech will verify against dispatch records and arrange delivery of missing items promptly.
Section 08
Delays & Force Majeure
LifeBridge MedTech is committed to meeting agreed delivery timelines. However, certain events beyond our reasonable control may cause delays.
- Force Majeure Events include natural disasters, pandemics, port strikes, shipping line disruptions, regulatory holds, government embargoes, power outages, civil unrest, or any other unforeseeable event that materially impacts supply or logistics.
- In the event of an anticipated delay, LifeBridge MedTech will notify the customer promptly with a revised estimated delivery timeline.
- Delays caused by the customer's failure to complete site readiness, provide required information, or make milestone payments on time shall not constitute a breach by LifeBridge MedTech.
- LifeBridge MedTech shall not be liable for indirect losses or consequential damages arising from delivery delays, whether or not within our control.
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For critical medical equipment with urgent clinical timelines, please communicate your urgency at the time of enquiry so we can prioritize sourcing, logistics, and installation scheduling accordingly.
Section 09
Imported & International Equipment
A significant portion of LifeBridge MedTech's product portfolio comprises internationally sourced medical equipment from leading global manufacturers. The following additional terms apply to imported products:
- Import Timelines: Imported equipment is subject to international shipping transit times, port clearance, customs examination, and CDSCO/BIS regulatory approvals. These timelines are independent of LifeBridge MedTech's control and may vary.
- Customs Duties & Taxes: All applicable import duties, customs clearing charges, port handling fees, and any anti-dumping or safeguard duties are either included in the quotation or passed through at actuals, as stated in the formal quotation.
- Exchange Rate Fluctuations: For equipment priced in foreign currencies, the final INR amount at invoicing may reflect prevailing exchange rates at the time of purchase order confirmation. This will be clearly stated in the quotation.
- Regulatory Clearances: Certain medical devices require CDSCO import registration or licensing. LifeBridge MedTech will manage and facilitate all necessary regulatory clearances as part of the sourcing process.
- International Shipments: LifeBridge MedTech can also ship to international destinations including UAE, Singapore, and other markets. International freight, duties, and local regulatory requirements will be confirmed separately for each project.
Section 10
Returns & Order Cancellations
Due to the specialized, regulated, and often custom nature of medical equipment and hospital infrastructure, returns and cancellations are subject to strict conditions.
- Pre-Dispatch Cancellations: Orders cancelled before dispatch may be subject to cancellation charges covering procurement, storage, and administrative costs. Custom-ordered or imported items may not be cancellable once procurement has commenced.
- Post-Delivery Returns: Returns are only accepted for products that are defective, incorrectly supplied (against the confirmed purchase order), or damaged in transit. Returns due to change of mind, incorrect self-specification, or operational preference are not accepted.
- Return Authorization: All returns must be pre-authorized by LifeBridge MedTech in writing. Unauthorized returns will not be accepted and may be returned to the sender at their cost.
- Condition of Returns: Products must be returned in original, unused condition with all original packaging, accessories, documentation, and seals intact.
- Please refer to our Refund & Cancellation Policy for complete details on refund timelines and conditions.
Before initiating any return, please contact our support team at support@lifebridgemedtech.com or call +91 7977931660 to obtain a Return Authorization Number (RAN) and packing instructions.
Section 11
Delivery & Logistics Support
For all delivery enquiries, installation scheduling, shipment tracking, or logistics concerns, please contact our dedicated support team:
Phone
WhatsApp
Support Email
General Email
Mumbai HQ
J.B. Nagar, Andheri East
Mumbai – 400059, Maharashtra
Mumbai – 400059, Maharashtra
Parbhani Regional Office
Marathwada, Maharashtra
Serving: Aurangabad · Nanded
Serving: Aurangabad · Nanded
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Our team is available Monday to Saturday, 9:00 AM – 7:00 PM IST. After-hours technical support is available for critical installations and commissioned equipment emergencies.